Cancellation and Refund Policy
Last Updated: 28th October 2024
Welcome to Sangraha Cart! Sangraha Cart believes in helping its customers as far as possible and has therefore implemented a liberal cancellation policy. This Cancellation and Refund Policy outlines the conditions under which cancellations and refunds may be processed.
1. Cancellation Policy
- Cancellation requests will be considered only if made within 24hrs of placing the order. We cannot cancel your order once the Cart is locked.
- Requests may not be entertained if the order has already been communicated to the vendors/merchants and they have initiated the process of shipping.
- Cancellations will not be accepted for perishable items like flowers, eatables, etc. However, refunds/replacements may be issued if the customer can prove that the delivered product quality is not up to standard.
2. Refund Process
- Damaged or defective items should be reported within 15 days of receipt. The merchant will need to verify the issue before any action is taken.
- The item must be not perishable, and returned must be placed within 24 hrs of order recieved
- If the product comes with a manufacturer's warranty, please contact the manufacturer directly for resolution.
3. Refund Timeframe
If your refund request is approved by Sangraha Cart, the refund will be processed and reflected in your account within 3-5 business days.